Before You Call

Remember when you simply plugged your TV into the wall and it just worked?! As technology has gotten more advanced, so too have our TV setups. Sometimes what seems like a major problem can be solved without calling in an expert technician. Try our troubleshooting guide below. If you can’t solve the problem yourself, it may be time to call Tom’s TV at (508) 759-8996.

TV Troubleshooting Tips

  1. Unplug your TV set for at least one minute and then plug it back in to check operation. This will reset your TV and rule out a temporary malfunction.
  2. If your TV comes on, use your original TV remote control to see if you can bring up the TV menu by pressing the MENU button. This can help tell you that the problem is related to another device and not to your TV.
  3. If you use a DVD, Blu Ray or VCR player with your TV, see if that device works as normal. If you can see the picture and hear audio, there may be something wrong with your cable box or satellite system, not your TV.
  4. A broken screen is usually the death knell for your flatscreen TV. Broken screens are not covered under manufacturer’s warranties and the cost of the repair will outweigh the cost of buying a replacement TV.
  5. Check to see if the indicator light on the front of the TV set is blinking. Count the blinks between the pauses. Note the model number of your TV and call for service.
  6. Your TV model number is usually displayed on a plate on the back of your TV set. The model number can also be found in the TV user manual. The TV manufacturer is on the front of your TV set. If possible, please have this information to hand when you call for service so that we can assist you better.

When all else fails, call Tom’s TV at (508) 759-8996!